Circles of Change:Conversations with Dr. Zara Larsen
on Change Leadership and Career Fulfillment
November 23, 2008
“Negotiating Solutions: Addressing the Behavioral Side of Change”
Guest: Kaye Shackford
I believe that the missing link to herculean business efforts is not technical, procedural or contractual.It’s behavioral.We must change how we work with one another in the marketplace and inside the organization, and negotiate solutions together.
This is not about typical negotiation – the “game of life” –where you divide up the pie and end up with win-loose situations; but rather a desired outcome of creating value together and coming to closure via a process that all participants feel was fair, and want to do it again.
The five-day Negotiating Solutions Workshop is an immersion, highly experiential process that is NOT about skills, but breakthroughs via behavior change – transforming how we think about interacting with others for results.
My work has evolved from facilitating and teaching to reaching through the material to our students, who keep our content and its relationship to the challenges they face current.
Post-September 11th, it was clear to me that to come out of the sickening tailspin the aviation industry was in, we needed to work together differently. I kept waiting for someone more visible than I to make this case. Nobody did, so I stepped up.
I became insomniac and set up a computer in a guest bedroom and wrote in the middle of the night. The hardest part was identifying what I call "finding my voice." Who was I? Who was I seeking to reach? What was I seeking to accomplish? How best could I approach that?
Despite the true paranoia of showing a completed manuscript to others, the feedback -- from engineers, managers, flight attendants, pilots, people all over the globe, folks on the shop floor -- "I want you to know, you wrote my life” topped the mission.
Success can't be one-dimensional; it must encompass and balance work and home; it must have to do with the totality of our lives lived well. Give yourself permission to get into a job field that lets you do what you love to do.
Decades ago, I read the The Teachings of Don Juan, and a quotation that changed my life: "All paths are the same, in that they lead nowhere. Therefore, find yourself a path with heart, and follow it."
Copyright The Larsen Group: Architects of Change 2008